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NeuraAI

An AI-powered customer support platform for Neurafort — from idea to live product in six weeks.

NeuraAI chatbot builder dashboard

Neurafort wanted businesses to answer customer questions faster without growing their support teams. Petracore built NeuraAI, a self-service platform for creating, training, and deploying AI support chatbots.

Background

Support that scales with the questions, not the team

As a business grows, so does its volume of customer enquiries — and a large share of them are repetitive, asking about products, policies, and information the business has already documented. Neurafort saw an opportunity to turn that existing knowledge into an intelligent support system that answers common questions immediately, while still letting human agents step in when needed — simple enough for non-technical teams to configure themselves.

Challenge

More than a chatbot wired to a model

The core problem

The chatbot needed to answer using information that belonged to a specific business, not just an AI model's general knowledge — and the platform needed the infrastructure around it to make that manageable as a complete product.

What a business needed a simple way to do

  • Configure without codeCreate and set up a chatbot without writing a line of code.
  • Train on their own contentUse their own documents and website content as the knowledge source.
  • Respond instantly, any timeGive customers fast, automated responses around the clock.
  • Embed with minimal setupDrop the chatbot into an existing website.
  • Monitor conversationsSee what customers and the chatbot are actually discussing.
  • Escalate to a humanHand a conversation to a support agent when it needs one.
  • Customize the brand voiceSet identity, appearance, tone, and welcome experience.
  • Track usageUnderstand interactions and usage through analytics.
Solution

Knowledge in, a branded assistant out

NeuraAI knowledge ingestion and bot builder
Businesses upload documents or a website URL, and NeuraAI turns it into a source the chatbot can draw on.

How the platform is put together

01
Business-specific knowledge retrievalBusinesses upload documents, including PDFs, which are processed so relevant information can be retrieved when customers ask questions — grounding answers in the business's own material.
02
Website content ingestionA business can supply a website URL instead of re-typing everything it already has published; the platform validates the URL, extracts the content, and makes it available to the chatbot.
03
No-code chatbot configurationName, description, customer-facing nickname, tone of voice, welcome message, brand color, and logo are all set through the platform, no developer required.
04
Embeddable chat widgetA widget that drops into an existing website so customers can talk to the assistant and get real-time responses without a separate support interface.
05
Human handoffConversations can be escalated when they need judgement or context a bot shouldn't handle alone — automation covers the repetitive first-line conversations, agents focus on what actually needs them.
06
Analytics & conversation trackingChatbot activity, conversations, and usage are tracked, giving businesses visibility into how their automated channel is actually being used.
NeuraAI conversation analytics dashboard
Conversation monitoring and analytics inside the NeuraAI dashboard.

“They didn't just build our product — they helped us rethink how it should work. We went from idea to live product in 6 weeks.”

Theophilus Fakiyesi · Co-Founder, Neurafort
6 weeksfrom idea to live product

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